Météo Parlée (MeteoParlee) — Support

06h What we can help with

• Bulletin not refreshing, “Données en cache” banner.
• Assistant not answering (“Assistant cloud non configuré”, “Envoi impossible”).
• Dictation hearing nothing, microphone / speech permissions denied.
• Photo analysis failing, sky card export to Photos refused.
• Questions about AI consent and your data.

09h How to reach us

Include your iPhone model, iOS version, app version, the screen involved and the error message shown. A screenshot helps. Please do not send photos showing people or documents, or personal details we do not need.

12h Purchases and refunds

The app has no in-app purchases. For App Store billing questions use reportaproblem.apple.com: refunds are handled by Apple.

14h Data recovery

Everything is stored on your device. We hold no copy of your questions, advice or photos and cannot restore them; only an iPhone backup can.

16h Weather safety

Storms, high winds, floods, heatwaves: check the official warnings (in France, Météo-France vigilance) and follow the authorities. The app sends no alerts.

18h Outside our scope

We cannot handle requests for professional advice (aviation, sailing, farming) or support for Open-Meteo, DeepSeek or Apple services.

20h Contact

bulletin@giboulee.studio — we reply as soon as we can.